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Starter Plan

Perfect for small websites getting started with AI support

£19.00 / 1 months
15 Days Free Trial

Perfect for small businesses or personal websites looking to automate basic customer enquiries. Get started with AI-powered responses, simple knowledge base support, and essential tools to manage customer conversations.

  • Custom API Key Disabled
  • Image Knowledge Embedding Disabled
  • Human Chat Intervention Disabled
  • Embed Domain Limit 1
  • Chatbot Contact Creation Limit 500
  • Monthly Message Limit 2000
  • Priority Support Disabled
  • Hide Credit Text Disabled
  • Chat Session Limit 200
  • AI Chat Memory Limit 10
  • Knowledge Base Limit 10
  • Knowledge Doc Size Limit 5 MB
  • Support Ticket Receiving Limit 20
  • Support Ticket Opening Limit 20
Get Started
Professional Plan

Smart automation for growing businesses

£49.00 / 1 months

Ideal for businesses that receive regular customer enquiries. Automate responses, manage multiple conversations, and take control with advanced AI features and live agent support when needed.

  • Embed Domain Limit 3
  • Custom API Key Disabled
  • Chatbot Contact Creation Limit 2,500
  • Monthly Message Limit 10,000
  • Chat Session Limit 1,500
  • AI Chat Memory Limit 25
  • Knowledge Base Limit 50
  • Knowledge Doc Size Limit 10 MB
  • Support Ticket Receiving Limit 100
  • Support Ticket Opening Limit 100
  • Human Chat Intervention Enabled
  • Image Knowledge Embedding Enabled
  • Priority Support Enabled
  • Hide Credit Text Enabled
Get Started
Business Plan

Advanced tools for established businesses handling larger volumes of customer enquiries.

£99.00 / 1 months

Built for organisations that require powerful automation and unlimited scalability. Manage multiple websites, customise your AI setup, and deliver professional customer support at scale.

  • Custom API Key Enabled
  • Human Chat Intervention Enabled
  • Image Knowledge Embedding Enabled
  • Priority Support Enabled
  • Hide Credit Text Enabled
  • Embed Domain Limit 10
  • Chatbot Contact Creation Limit 10000
  • Monthly Message Limit 40000
  • Chat Session Limit 500
  • AI Chat Memory Limit 50
  • Knowledge Base Limit 200
  • Knowledge Doc Size Limit 25 MB
  • Support Ticket Receiving Limit 500
  • Support Ticket Opening Limit 500
Get Started
Agency / Enterprise Plan

Unlimited AI support for agencies and large businesses

£249.00 / 1 months

Built for organisations that require powerful automation and unlimited scalability. Manage multiple websites, customise your AI setup, and deliver professional customer support at scale.

  • Custom API Key Enabled
  • Human Chat Intervention Enabled
  • Image Knowledge Embedding Enabled
  • Priority Support Enabled
  • Hide Credit Text Enabled
  • Embed Domain Limit (Unlimited)
  • Chatbot Contact Creation Limit (Unlimited)
  • Monthly Message Limit (Unlimited)
  • Chat Session Limit (Unlimited)
  • AI Chat Memory Limit 100
  • Knowledge Base Limit (Unlimited)
  • Knowledge Doc Size Limit 100 MB
  • Support Ticket Receiving Limit (Unlimited)
  • Support Ticket Opening Limit (Unlimited)
Get Started

Stories of growth and success

Questions and answers

Frequently Asked Questions

AI empowers businesses to build stronger connections by personalising

Contact the TouchFlow Team

What is TouchFlow?

TouchFlow is an AI powered customer support platform that helps businesses manage customer conversations more efficiently. It combines AI chat assistance, live chat, automation, and support ticket management in one simple system.

How does the TouchFlow AI assistant work?

The TouchFlow AI assistant uses advanced artificial intelligence to understand customer questions and provide instant responses. It can answer common enquiries, guide customers to helpful information, create support tickets when needed, and allow a human agent to take over the conversation when required.

Can I manage both AI and human conversations in one place?

Yes. TouchFlow provides a unified dashboard where you can manage both AI assisted conversations and human support interactions from one place. You can view conversation history, respond to customer messages, assign support tickets, and allow a human agent to take over when needed. This helps ensure that every enquiry is handled efficiently while keeping all communication organised.

Does TouchFlow support multiple departments or agents?

Yes. TouchFlow allows you to create different departments and assign agents or teams to each one. This ensures that customer enquiries are directed to the appropriate team so issues can be resolved more quickly.

Can the TouchFlow AI assistant be customised to match my brand?

Yes. You can fully customize your chatbot’s name, avatar, tone, and greeting messages — making it feel like a natural extension Yes. You can customise the assistant’s name, avatar, greeting messages, and response style so it aligns with your brand and provides a more personalised customer experience of your brand’s personality. You can also customise the appearance of the chat widget to match your website design.

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